We do appreciate that on a small number of occasions damages do occur. If a product is damaged upon delivery, this should be signed as damaged and refused. You should then contact us straight away, so that we can assist with the problem.
If damage is discovered when the product has been accepted, we will of course offer spare parts where applicable, no questions asked. All you need to do is contact Customer Services, and they will assist you in making sure we select the right part for you.Please email firstname.lastname@example.org in the first instance and use a title of DAMAGED ORDER. Upload images of the damages including pictures of the outer packaging of the item before the item is opened.
Please ensure you state your order number as well as the damaged part(s) numbers . Once received a member of staff will be in touch within 24 hours to confirm receipt.
Please do not report damage deliveries by telephone as all claims must be in writing.
We will offer replacement unit or parts at no cost providing the following has been adhered to upon delivery:-
If your package appears damaged upon delivery, please write down “Package Damaged” (or request the driver note it on the delivery note) at the time of receiving the delivery. Failure to do so will invalidate any claim.
It is important that you inspect your item upon delivery and report any issues in writing to us at email@example.com within 2 days of receiving the item. Any claim made after 48 hours will be rejected.
If you prefer to return the item, we will refund the item’s price minus any delivery cost (including on delivery included offers) incurred by ourselves in the delivery of the item to you, this will be returned to your original payment method within 20 business days of pickup of the item from yourself. Please see the returns section of our cancellation and returns policy as this would apply.
Estimated delivery time for FTG replacement parts:
Smaller spare parts held at our UK warehouse will get sent to you same day or comming working day.
For larger spare parts shipped from Poland: These needs to be manufactured and can take up to 30 days