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Damaged or Missing Items

 We do appreciate that on a small number of occasions damages do occur. If a product is damaged upon delivery, this should be signed as damaged and refused. You should then contact us straight away, so that we can assist with the problem.

If damage is discovered when the product has been accepted, we will of course offer spare parts where applicable, no questions asked. All you need to do is contact Customer Services, and they will assist you in making sure we select the right part for you.Please email in the first instance and use a title of DAMAGED ORDER. Upload images of the damages including pictures of the outer packaging of the item before the item is opened.

Please ensure you state your order number as well as the damaged part(s) numbers . Once received a member of staff will be in touch within 24 hours to confirm receipt.

Please do not report damage deliveries by telephone as all claims must be in writing.

We will offer replacement unit or parts at no cost providing the following has been adhered to upon delivery:-

If your package appears damaged upon delivery, please write down “Package Damaged” (or request the driver note it on the delivery note) at the time of receiving the delivery. Failure to do so will invalidate any claim.

It is important that you inspect your item upon delivery and report any issues in writing to us at within 2 days of receiving the item. Any claim made after 48 hours will be rejected.

If you prefer to return the item, we will refund the item’s price minus any delivery cost (including on delivery included offers) incurred by ourselves in the delivery of the item to you, this will be returned to your original payment method within 20 business days of pickup of the item from yourself. Please see the returns section of our cancellation and returns policy as this would apply.


Please Note  


Estimated delivery time for FTG replacement parts:


Smaller spare parts held at our UK warehouse will get sent to you same day or comming working day.
For larger spare parts shipped from Poland: These needs to be manufactured and can take up to 30 days


★ Reviews

Let customers speak for us

65 reviews
Paris mason storage jars

I ordered the complette set of theses abd although the tea one was not easy yo get hold of straight away I'm very pleased with the well packed do yhat grey didn't get damaged arrived quite quickly very well designed highly recomend theses well worth every penny wrll done paris mason on a well designed and unique item

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carl nortcliffe
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great been looking for then long time cheers


The shelf I ordered arrived very late, it arrived broken in 3 different places. I’ve spent the last 19 days emailing and sent over 15 emails with not one reply. No one answers the phone number and the only contact I’ve had since I ordered is emails asking me to leave a review… so here it is!!

Cheap construction

It looks good but they’ve scrimped on the materials. The timbers that used as the supports are made far to thin. It’s obvious as a joiner that these timbers should be a lot thicker, therefore when constructing the tables, 2 of the timber badly split. Another thing that I thought was extremely poor was the fact that the manufacturer hadn’t bothered piloting the holes for the top to go on to the legs, that was a pain trying to centre the top as the top wasn’t perfectly square. I’m not one to normally write a bad review but I thought how would an inexperienced person feel when challenged with these issues.

Arrived quick, ordered for my daughter who has the Tea, Coffee ,now complete set , very pleased thanks